Q & A

How to change your password

  1. Click ‘Forgot Password’ on the ‘Member Login’ page.
  2. Enter your registered email address and click ‘Password Reset’.
  3. You will receive a temporary password by email.
  4. Login on the ‘Member Login’ page with the temporary password.
  5. After logging in successfully, click ‘Edit Profile’ on the ‘Member Login’ page.
  6. Enter a new password twice and click ‘Update’.

How to cancel

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update beside ‘My pre-approved payments. ‘
  5. Click the name of the subscription you wish to cancel.
  6. Click Cancel.

More info. “Click

Identify artists / decipher characters

Regarding identifying the identity of Japanese painters and deciphering characters, we can work for you as per the following terms and conditions;

  • Basic Price: USD 50.00/item (depends on the amount of words)
  • Time: It varies according to each painting. For some paintings, we can get back to you within a few days but it can take weeks in some cases.
  • Payment: In advance by Paypal

*Important Notes:

  1. Please understand that how hard we try, sometimes we end up finding no clue about an artist. In this case, our service is non-refundable.
  2. Information that we provide you is not to guarantee the authenticity of the painting.