Q & A
How to change your password
- Click ‘Forgot Password’ on the ‘Member Login’ page.
- Enter your registered email address and click ‘Password Reset’.
- You will receive a temporary password by email.
- Login on the ‘Member Login’ page with the temporary password.
- After logging in successfully, click ‘Edit Profile’ on the ‘Member Login’ page.
- Enter a new password twice and click ‘Update’.
How to cancel
- Log in to your PayPal account.
- Click Profile near the top of the page.
- Click My money.
- Click Update beside ‘My pre-approved payments. ‘
- Click the name of the subscription you wish to cancel.
- Click Cancel.
More info. “Click”
Identify artists / decipher characters
Regarding identifying the identity of Japanese painters and deciphering characters, we can work for you as per the following terms and conditions;
- Basic Price: USD 50.00/item (depends on the amount of words)
- Time: It varies according to each painting. For some paintings, we can get back to you within a few days but it can take weeks in some cases.
- Payment: In advance by Paypal
- Please understand that how hard we try, sometimes we end up finding no clue about an artist. In this case, our service is non-refundable.
- Information that we provide you is not to guarantee the authenticity of the painting.